Customer Support Policy

Customer Support Policy

Business Name: Anil Communication
Owner: Anil Kumar Sahoo
Address:
Plot No. N6/309, Jaydev Vihar,
Nayapalli Road, Near IDBI Bank,
IRC Village, Bhubaneswar,
District: Khordha, Odisha – 751015
📞 8984226791
📧 kuber3412@gmail.com

We are committed to offering timely, respectful, and helpful support to all our customers. Whether you need assistance with CSC services, bookings, printing, or office supplies, we’re here to help.

1. Support Channels

You can reach our customer service through the following ways:

• 📞 Phone: 8984226791

• 📧 Email: kuber3412@gmail.com

• 🕔 In-Person Visit: During working hours at our Bhubaneswar location

2. Support Hours

• Monday to Saturday: 9:00 AM – 7:00 PM

• Sunday: Closed or limited hours (subject to prior appointment)

We strive to respond to all queries within 24 working hours.

3. Services Covered Under Support

• CSC (Common Service Centre) queries and documentation help

• Printing/Xerox issues or reprint requests

• Office supplies order queries, availability, and delivery info

• Train, flight, and hotel booking help

• General feedback or complaints

4. Issue Resolution Timeline

We aim to resolve:

• Minor issues (e.g. reprints, supply info) within 1 business day

• Booking-related or CSC errors within 2-3 business days, depending on the complexity

• Delivery or courier-related queries as per third-party carrier timelines

5. Escalation Process

If you’re not satisfied with the first level of support:

• Please email: kuber3412@gmail.com with “Escalation – Support” in the subject line.

• We will respond within 48 hours with a resolution or next steps.

6. Customer Feedback

Your feedback helps us grow! Share your suggestions, complaints, or compliments by:

• Calling us

• Emailing

• Or visiting our store directly

We value each and every customer.